Last updated: September 13, 2026
HomeTrackIt is a subscription software service. This policy explains how cancellations and refunds work.
Cancelling
You can cancel your subscription at any time from your billing settings inside the application — no email required and no retention call. Cancellation takes effect at the end of the billing period you have already paid for, and you keep full access until then. Your subscription will not renew after that.
Trials
New accounts begin with a free trial. Cancel before the trial ends and you are not charged.
Refunds
Subscription fees are billed in advance and are generally non-refundable for the period already started. That said, we would rather you were treated fairly than hold onto money you did not get value from. Email support@textrack.us within 30 days of a charge and we will refund it if you have not meaningfully used the service in that period, if you were charged after cancelling, if you were charged twice, or if a technical fault on our side prevented you from using the service.
Annual plans
If you cancel an annual plan mid-term, contact us and we will consider a pro-rated refund of the unused whole months.
Your data after cancelling
Export everything before your access ends — entries, photos, and documents export in a standard format from inside the app. After cancellation we retain your records for 30 days so you can reactivate or export, then schedule them for deletion. Ask us and we will delete them sooner.
Price changes
If we change the price of your plan, we will give you at least 30 days’ notice before it applies to a renewal, and you can cancel before then.
How to reach us
Email support@textrack.us with the email address on your account. We answer billing questions within two business days.